AI and the New Age of Customer Advocacy
A few weeks ago, I called my broadband provider about intermittent outages. The helpful customer support rep looked at my account and cheerfully told me that I could save money…
The Role of AI in Recruitment (+ Top 7 AI Recruiting Tools)
Artificial intelligence is gaining more and more attention. Intelligent self-learning programs disrupt many industries, including eCommerce, manufacturing and production lines, transportation, agriculture, logistics and supply chain, and more. Moreover, such…
Why Good Conversations Matter and How AI Can Help
Communication is the cornerstone of society. It’s how we build trust and lasting relationships personally, professionally, and politically. Good conversation is more than a perk of good company – it’s…
How to Explain AI, Machine Learning and Natural Language Processing
Artificial intelligence (AI), machine learning (ML), and natural language processing (NLP) are three of the most powerful technologies that our modern society has access to. They can process data in…
Is Synthetic Empathy Holding Your AI Back?
Human conversation is nuanced. AI is efficient. Getting the right balance of human and AI in support conversations is tricky — but critical. “Are you a bot?” I asked. I…
How AI Robotics are Transforming the Health Care Industry
Two of the most futuristic technologies that the world is leveraging today are AI and Robotics. Implementing these two technologies can lead to innovations in several industry verticals, including the…
McDonald’s ‘Borrowed’ iPhone 8 Renders for New Ad Campaign
At this stage in the annual iPhone manufacturing season, we can be fairly confident that all those iPhone 8 leaks we’ve seen sprouting up lately are indeed of the device that Apple…
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